Submit Ticket | Spark Rack

Submit Ticket

Submit Ticket

Ticket Details

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Today's Date

May 07, 2024

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web01.ventra.company

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Full URL:
csp.sparkrack.com/submitticket.php

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What are urgency levels?

Urgency levels help our administrators and staff decide which support tickets need immediate assistance. Tickets requiring immediate assistance such as server outages, and network outages should be logged as a "High Priority". Login issues, lock out requests, and questions should be logged as a "Low Priority".

IMPORTANT NOTE:
We reserve the right to change your ticket priority as we see fit. If your ticket does not meet our standards for that urgency level, it will be downgraded by our administrators or staff.